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Refund Policy

Effective Date: July 6, 2026 · Last Updated: July 31, 2026 · The Productivity Store · theproductivitystore.in

Everything we sell is a digital product, delivered to you the moment your payment goes through. There's nothing to ship and nothing to send back — which means refunds work differently here than they would for a physical item.

We've written this policy in plain language so you know exactly where you stand before you buy. The short version: if something genuinely goes wrong with your purchase, we'll make it right.

In one sentence Because our products are delivered instantly, refunds are limited to duplicate payments, corrupted files, and delivery problems we can't resolve — and we'll always try to fix the problem first.

When a Refund Applies

Our products are digital files that become yours the instant checkout completes. For that reason, we consider refunds in the following situations:

Duplicate paymentYou were charged more than once for the same order. We refund the extra charge in full, every time — just let us know and we'll take care of it.
Corrupted or unopenable filesYour files won't open or are damaged, and we're unable to supply a working replacement.
Delivery that can't be fixedA technical issue prevents you from receiving or downloading your purchase, and our support team can't resolve it within a reasonable time.

How we handle it

Every request is reviewed individually by a person, not a form. In most cases a replacement file or a quick fix from our support team solves the problem faster than a refund would — so that's where we start. If we can't get your purchase working, we'll refund you.

How to Request a Refund

There's no form to fill in and no hoops to jump through. One email is enough.

Email us

Write to support@theproductivitystore.in using the subject line "Refund Request" so it reaches the right person quickly.

Tell us what happened

Include the email address you used at checkout and, if you have it, your order ID or payment receipt. A short description of the issue helps us find the fastest fix.

We reply and resolve

We'll confirm we've received your request and either solve the problem directly or, where a refund applies, process it through Razorpay to your original payment method.

The refund reaches your account

Once processed, refunds typically appear within 5–7 business days, depending on your bank or payment provider.

Timeframes

If you run into a duplicate charge, a corrupted file, or a delivery problem, please tell us within 7 days of your purchase. Reporting early gives us the best chance of fixing it quickly — and lets us verify the transaction while it's still recent.

Days to Report

48h

Our Response

We aim to reply within two business days — usually sooner.

5–7

Business Days

Approved refunds are processed via Razorpay and reach your account within this window.

Refunds are always issued to the original payment method used at checkout. We're unable to send a refund to a different card, a different account, or in cash — this protects you as much as it protects us.

If you're outside the 7-day window and something has genuinely gone wrong, write to us anyway. We'd rather hear from you late than not at all.

When a Refund Doesn't Apply

So the policy stays fair and sustainable for everyone, refunds aren't available in these situations:

A change of mind after the product has been delivered successfully.
The files were received and downloaded without any technical problem.
The issue can be solved with a replacement file or a little help from our support team.
The product works as described, but isn't the style or format you hoped for. We list the format, compatibility, and contents on the product page so you can check before buying — and we're happy to answer questions beforehand.
Requests that involve sharing, redistributing, or reselling the files, or that are otherwise made in bad faith.

A note on digital delivery

A digital file can't be returned the way a physical product can — once it's downloaded, it stays with you. That's the reason this policy exists in the form it does, and it's why we'd always rather answer your questions before you buy than process a refund afterwards.

Our Commitment to You

Our goal is always to solve the problem, not to process a refund. If anything about your purchase isn't working — a download that won't open, a file that looks wrong, an email that never arrived — please contact us first.

In our experience, almost every issue is fixed with a replacement file or a two-minute answer. Our support team will do everything reasonably possible to resolve it quickly and fairly, and where a refund is the right outcome, we'll say so ourselves.

You're never a nuisance for asking. That's what support is for.

Contact Us

Whether it's a question before you buy, an order that hasn't arrived, or a refund already in progress — we're glad to hear from you.