We Reply Within 24 Hours
Questions? We're listening.
Whether it's about an order, a planner, or just an idea you want to share — a real person reads every message. No bots, no auto-replies, no waiting weeks for an answer.
Email Us
Best for detailed questions, order issues, or partnership ideas.
support.theproductivitystore@gmail.comBased In
We're a small, India-based team building tools for Indian lives.
Pune, Maharashtra, IndiaSend us a message.
Fill this out and we'll get back to you at the email you provide — usually within a day.
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Support hours
Monday – Friday10:00 AM – 7:00 PM IST
Saturday11:00 AM – 4:00 PM IST
SundayClosed
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Before You Write In
Quick answers,
right away.
Might save you a message — or help you write a better one.
How long does it take to get a reply?
Usually within 24 hours on business days. WhatsApp messages are often answered faster than email.
I haven't received my download — what do I do?
Check your spam/promotions folder first. If it's still missing, email us your order confirmation and we'll resend the files right away.
Can I request a refund through this form?
Yes — select "Refund request" in the dropdown and include your order details. We'll review it against our refund policy and respond directly.
Do you take custom planner requests?
We do read every suggestion and many of our newer planners started as customer requests. Use "Something else" and tell us your idea.
Are you open to collaborations or bulk orders?
Yes — select "Partnership / Collaboration" and share a few details about what you have in mind.