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Refund Policy

Effective Date: July 6, 2026 · The Productivity Store · theproductivitystore.in

We want you to buy our digital products with total confidence. Because our Products are digital downloads, we've kept this policy short and honest — here's exactly what to expect if it's not the right fit for you.

Digital Product Refund Policy Due to the nature of digital downloads, refunds are generally not available after successful delivery. Exceptions are listed below.

On This Page

1. Refund Eligibility 2. How to Request a Refund 3. Timeframe 4. When Refunds Don't Apply 5. Contact Us
1

Refund Eligibility

As all our products are delivered digitally and become accessible immediately after purchase, refunds are generally not provided. However, you may be eligible for a refund in the following situations:

  • You were charged more than once for the same order (duplicate payment).
  • The downloaded file is corrupted or inaccessible and we are unable to provide a working replacement.
  • A technical delivery issue cannot be resolved by our support team within a reasonable time.

Digital Products

Refund requests are reviewed on a case-by-case basis. We first attempt to resolve download or file issues by providing technical support or a replacement file.

2

How to Request a Refund

Requesting a refund takes less than a minute. Here's exactly how it works:

1
Email us
Send an email to support.theproductivitystore@gmail.com with the subject line "Refund Request."
2
Include your order details
Share the email address used at checkout and, if you have it, your order ID or payment receipt. This helps us locate your purchase quickly.
3
We confirm and process
We'll reply to confirm your request and initiate the refund via Razorpay, back to your original payment method.
4
Refund lands in your account
Depending on your bank or payment provider, refunds typically reflect within 5–7 business days of processing.
3

Timeframe

Here's the full timeline, from purchase to refund landing back in your account:

7
Days to Request
Please contact us as soon as you discover the issue.
48h
Our Response Time
We aim to respond within 2 business days.
5–7
Business Days
Approved refunds are processed through Razorpay and may take 5–7 business days.

Refunds are issued to the original payment method used at checkout. We're unable to issue refunds to a different card, account, or via cash.

4

When Refunds Don't Apply

To keep this policy fair and sustainable for everyone, refunds are not available in the following situations:

  • You changed your mind after successfully receiving the digital product.
  • The product has already been downloaded and delivered successfully.
  • The issue can be resolved by providing a replacement file or technical support.
  • The request relates to product preferences or compatibility that was described before purchase.
  • Misuse, abuse, or fraudulent refund requests.

A Note on Digital Delivery

Because our Products are delivered as instant digital downloads, we're not able to "return" a used PDF the way a physical product would be returned. Because digital products cannot be returned once downloaded, refunds are limited to the exceptions described in this policy.

5

Contact Information

Questions about your order, a refund already in progress, or anything else? We're glad to help.

Request a Refund

Email us with your order details and we'll take care of the rest.

support.theproductivitystore@gmail.com
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